CXDev Toolbox Screenshot

CXDev Toolbox

A platform for Oracle Service Cloud (RightNow CX) tools and utilities

Created By 111 West Software

Introducing the CXDev Toolbox

The CXDev Toolbox is an collection of tools and utilities that support the management, maintenance and development of an Oracle Service Cloud site. Toolbox utilities and tools provide features to System Administrators and Developers that are either missing from the core Oracle platform or only possible through a lengthy custom development effort.

The tool runs as a stand alone application on your desktop and accesses your Oracle Service Cloud site directly through the public Connect APIs. This direct API connection uses HTTPS to ensure that your data is protected, private and secure.


Installation via the Windows Store

Install CXDev Toolbox

System Requirements

Windows 10

Oracle Service Cloud Site version Feb '12 or later

OSvC Site Account with SOAP API access (username/password authentication)

Microsoft .NET Framework 4.6.1+


SECUREThe Toolbox is not a cloud solution; it installs directly on an agent's workstation. All communication with you site and data is done directly from the desktop using the Oracle Service Cloud SOAP API; this means that data never leaves your network or passes through a cloud-based service.
TIME SAVINGFree up your Oracle Service Cloud expert staff to work on business-impacting efforts by using toolbox features to automate or accelerate maintenance tasks.

Create Staff Accounts in a matter of minutes; Unlock staff accounts with a single click; Test ROQL queries without having to deploy code.

Free Tools and Utilities

Account Importer Icon Account Importer

One of the most requested missing features in Oracle Service Cloud – this utility creates Staff Accounts through a CSV file.

Account Unlock Icon Account Unlock

A tool for quickly viewing locked Staff Accounts. Unlock one or multiple accounts with a single click. Also allows for optional password resets.

ROQL Tester Icon ROQL Tester

Run ad-hoc queries using the RightNow Object Query Language (ROQL). Supports both tabular and object type queries.

PHP Stub Generator Icon PHP Stub Generator

Generate PHP stub classes w/ PHPDoc comments for ConnectPHP Core Objects and Custom Business Objects.

Pro Tools and Utilities

The following Tools or Utilities are included with a Pro subscription, purchased through the Windows Store. Subscriptions cost $10 per month and can be purchased through the toolbox application.

Object CleanerBulk delete database records using a ROQL query
Meta CompareCompare the meta data from two different sites to find elements that need to be migrated

Help and Support

For guides on the operation of the Account Importer, Account Unlock or ROQL Tester tools, see these articles on Note: these articles were written for the older click-once version of the toolbox. New versions are coming but in the meantime please refer to the legacy versions. The instructions are nearly identical but with different visuals.

If you are experiencing technical issues with the CXDev Toolbox, encounter a bug, or have a feature suggestion, please let us know by posting a comment to this Discussion Thread: