CXDev Toolbox Screenshot

CXDev Toolbox

A platform for Oracle Service Cloud (RightNow) tools and utilities

Created By 111 West Software

Introducing the CXDev Toolbox

The CXDev Toolbox is an collection of tools and utilities that support the management, maintenance and development of an Oracle Service Cloud site. Toolbox utilities and tools provide features to System Administrators and Developers that are either missing from the core Oracle platform or only possible through a lengthy custom development effort.

The tool runs as a stand alone application on your desktop and accesses your Oracle Service Cloud site directly through the public Connect APIs. This direct API connection uses HTTPS to ensure that your data is protected, private and secure.

Installation

Installation via the Windows Store

Install CXDev Toolbox

System Requirements

Oracle Service Cloud Site version Feb '12 or later

OSvC Site Account with SOAP API access (username/password authentication)

Microsoft .NET Framework 4.6.1+

Available Tools and Utilities

Account Importer Icon Account Importer

One of the most requested missing features in Oracle Service Cloud – this utility creates Staff Accounts through a CSV file.

Account Unlock Icon Account Unlock

A tool for quickly viewing locked Staff Accounts. Unlock one or multiple accounts with a single click. Also allows for optional password resets.

ROQL Tester Icon ROQL Tester

Run ad-hoc queries using the RightNow Object Query Language (ROQL). Supports both tabular and object type queries.

PHP Stub Generator Icon PHP Stub Generator

Generate PHP stub classes w/ PHPDoc comments for ConnectPHP Core Objects and Custom Business Objects.

Benefits

SECUREThe Toolbox is not a cloud solution; it installs directly on an agent's workstation. All communication with you site and data is done directly from the desktop using the Oracle Service Cloud SOAP API; this means that data never leaves your network or passes through a cloud-based service.
TIME SAVINGFree up your Oracle Service Cloud expert staff to work on business-impacting efforts by using toolbox features to automate or accelerate maintenance tasks.

Create Staff Accounts in a matter of minutes; Unlock staff accounts with a single click; Test ROQL queries without having to deploy code.

Future Tools and Utilities

The following Tools or Utilities are being considered for a future release.

PTA TesterGenerate and decode standard or encrypted PTA tokens
Object CleanerBulk delete database records using a ROQL query or Custom Report
Contact MergeCombine multiple contact records together, including sub-objects such as Incidents, Opportunities and CBOs
CBO CopierQuickly copy CBO records between two sites, such as a test site and production
Meta CompareCompare the database object structures between two sites. Confirm that Custom Fields, Custom Attributes and Custom Objects match up.

Help and Support

For guides on the operation of the Account Importer, Account Unlock or ROQL Tester tools, see these articles on CXDeveloper.com.

If you are experiencing technical issues with the CXDev Toolbox, encounter a bug, or have a feature suggestion, please let us know by posting a comment to this CXDeveloper.com Discussion Thread: