A platform for Oracle Service Cloud (RightNow) tools and utilities
The CXDev Toolbox is an collection of tools and utilities that support the management, maintenance and development of an Oracle Service Cloud site. Toolbox utilities and tools provide features to System Administrators and Developers that are either missing from the core Oracle platform or only possible through a lengthy custom development effort.
The tool runs as a stand alone application on your desktop and accesses your Oracle Service Cloud site directly through the public Connect APIs. This direct API connection uses HTTPS to ensure that your data is protected, private and secure.
Installation via the Windows StoreInstall CXDev Toolbox
Oracle Service Cloud Site version Feb '12 or later
OSvC Site Account with SOAP API access (username/password authentication)
Microsoft .NET Framework 4.6.1+
One of the most requested missing features in Oracle Service Cloud – this utility creates Staff Accounts through a CSV file.
A tool for quickly viewing locked Staff Accounts. Unlock one or multiple accounts with a single click. Also allows for optional password resets.
Run ad-hoc queries using the RightNow Object Query Language (ROQL). Supports both tabular and object type queries.
Generate PHP stub classes w/ PHPDoc comments for ConnectPHP Core Objects and Custom Business Objects.
|SECURE||The Toolbox is not a cloud solution; it installs directly on an agent's workstation. All communication with you site and data is done directly from the desktop using the Oracle Service Cloud SOAP API; this means that data never leaves your network or passes through a cloud-based service.|
|TIME SAVING||Free up your Oracle Service Cloud expert staff to work on business-impacting efforts by using toolbox features to automate or accelerate maintenance tasks.|
Create Staff Accounts in a matter of minutes; Unlock staff accounts with a single click; Test ROQL queries without having to deploy code.
The following Tools or Utilities are being considered for a future release.
|PTA Tester||Generate and decode standard or encrypted PTA tokens|
|Object Cleaner||Bulk delete database records using a ROQL query or Custom Report|
|Contact Merge||Combine multiple contact records together, including sub-objects such as Incidents, Opportunities and CBOs|
|CBO Copier||Quickly copy CBO records between two sites, such as a test site and production|
|Meta Compare||Compare the database object structures between two sites. Confirm that Custom Fields, Custom Attributes and Custom Objects match up.|
For guides on the operation of the Account Importer, Account Unlock or ROQL Tester tools, see these articles on CXDeveloper.com.
If you are experiencing technical issues with the CXDev Toolbox, encounter a bug, or have a feature suggestion, please let us know by posting a comment to this CXDeveloper.com Discussion Thread: